Are you a Victim of Workplace Incivility?
Research shows that hurtful workplace behaviour can depress performance, increase employee turnover, and even mar customer relationships.
80% lost work time worrying about the incident, and 63% lost work time in their effort to avoid the offender.
Yet workplace incivility is rampant and on the rise.
The accumulation of thoughtless actions that leave employees feeling disrespected—intentionally ignored, undermined by colleagues, or publicly belittled by an insensitive manager—can create lasting damage that should worry every organisation. Whatever the underlying causes, the costs of incivility rise as employee stress levels increase.
Among other things, it helps dampen potential tensions and furthers information sharing and team building. As the workplace becomes faster-paced, more technologically complex, and culturally diverse, civility matters. Many losses go undetected when employees leave the organisation. Workplace relationships may be fraying as fewer employees work in the office and feel more isolated and less respected.
Coaching on negotiation, stress management, crucial conversations, and mindfulness can help as well.
Incivility may take a toll on customer relationships. Those feeling respected were also much more likely to engage with work tasks and more likely to stay with their organisations.
Organisations that neglect values, role model inappropriate behaviour, fail to instill meaning at work, or don’t take collaboration seriously will be fertile soil for problem behaviour.
47% of those who were treated poorly deliberately decreased the time spent at work, and 38% said they intentionally decreased the quality of their work.
Leadership is crucial.
25% of those experiencing uncivil behavior admitted to taking their frustrations out on customers. Witnessing one quick negative interaction leads to generalisations about other employees, the organisation, and even the brand.
Source:Christine Porath is an associate professor at the McDonough School of Business at Georgetown University and is the author of Mastering Civility(Grand Central Publishing, 2016).Andersson, Lynne M.; Pearson, Christine M. (July 1999). "Tit for Tat? The Spiraling Effect of Incivility in the Workplace". The Academy of Management Review. 24 (3): 452–471- graph picture: http://som.unm.edu/about/workplace/behaviors.htmlaccessed 28/12/16